Privacy Policy – Optimum Drain

This privacy policy informs you about Optimum Drain’s collection and use of personal information.

Visitors to Our Websites:

When someone visits this website, we utilize the third-party service Google Analytics to collect standard internet log information and details of visitor behavior patterns.

We do this to analyze visitor traffic and improve our website. The information is processed in a way that does not identify individuals. We don’t attempt to find out the identities of those visiting our website. If we collect personally identifiable information, we will be transparent about it and explain its intended use.

Search Engines:

Search queries and results are logged anonymously to enhance our website and search functionality. No user-specific data is collected by either Optimum Drain or any third party.

Email Marketing:

We use third-party email service providers, MPZMail, and iContact, to deliver our email marketing. We gather statistics about email opens and clicks using industry-standard technologies, including clear gifs, to monitor and improve our e-marketing activity. Please see iContact’s policy for further details.

Cookie Policy:

This website uses cookies. By using this website and agreeing to this policy, you consent to Optimum Drain’s use of cookies by the terms of this policy.

Cookies are files sent by web servers to web browsers and stored by the web browsers.

The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted or until they reach their expiry date.

We use cookies on this website for the following purposes:

• To make login faster to our website by remembering your login details.
• To make the page load quicker by sharing the workload across computers.
• To Ensure our website pages are optimized for your browser or device by providing technical information about the device or browser you are using.

Security & Performance:

We use a third-party service to help maintain the security and performance of the Optimum Drain website. To deliver this service, it processes the IP addresses of visitors to the website.

Contact Forms:

Should you choose to contact us using a contact form on our website or an email link, the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). We use a third-party service that encrypts the email content using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

Social Media:

If you send us a private or direct message via social media, the message will be stored within our password-protected account. It will not be shared with any other organizations.

Emails:

We use a third-party provider to encrypt and protect our email traffic. If your email service does not support TLS, be aware that any emails we send or receive may not be protected in transit.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Access to Personal Information:

Optimum Drain tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request.’ If we do hold information about you, we will:

• Give you a description of it.
• Tell you why we are holding it.
• Tell you who it could be disclosed to.
• Let you have a copy of the information in an intelligible form.

To make a request to Optimum Drain for any personal information we may hold, you need to put the request in writing, addressing it to the address provided below.

If you agree, we will try to deal with your request informally, for example, by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us via the address below.

Links to Other Websites:

This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to This Privacy Notice:

We keep our privacy notice under regular review. This privacy notice was last updated on 10 December 2023.